Terms & Conditions pokeraca99 – The Complete Guide for Malaysian Players

1 Acceptance of Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and pokeraca99 ("Platform", "We", "Company"). This document governs your access to and use of the pokeraca99 platform, including all services, features, content and functionality provided through our website and application.

By clicking the "Register" button, completing the registration process, or using the pokeraca99 platform in any way, you confirm that:

• You have read, understood and agreed to be fully bound by these Terms.
• You are at least 18 years of age at the time of registration.
• You are a legally eligible individual to enter into a binding agreement.
• The information you provide during registration is truthful, accurate, and complete.

These terms should be read together with Privacy Policy and Responsible Gaming Policy pokeraca99, all of which together form the entire agreement between you and us.

2 Eligibility & Account Registration

2.1 Eligibility Requirements

To register and use the pokeraca99 platform, you must meet all of the following requirements:

• Be at least 18 years of age.
• Hold an active and valid Malaysian phone number.
• Not listed on any betting self-exclusion programme.
• Act on your own behalf and not on behalf of any third party.
• Not residing in a jurisdiction where online betting activities are prohibited.

2.2 One Account Per Player

Pokeraca99 strictly enforces a one account per player policy. Each individual is permitted to hold only one active account. This restriction applies to registrations made using different names, phone numbers, email addresses, or IC details to avoid detection. Violations of this policy may result in:

• Immediate closure of all related accounts.
• Forfeiture of all balances and winnings across all associated accounts.
• Cancellation of all bonuses received.
• Permanent ban from the pokeraca99 platform.

2.3 Identity Verification (KYC)

Pokeraca99 may require identity verification ("Know Your Customer" or KYC) before processing withdrawals, when account activity triggers security flags, or as part of periodic reviews. Required documents may include a copy of your Malaysian Identity Card (MyKad), proof of current address and proof of payment method. Failure to provide the requested documents within 7 business days may result in temporary account suspension.

3 Deposits & Withdrawals

3.1 Accepted Payment Methods

Pokeraca99 accepts deposits and withdrawals via the following Malaysian payment methods only:

3.2 Deposit & Withdrawal Limits

• Minimum deposit: RM20 per transaction.
• Maximum deposit: Subject to account limits and identity verification level.
• Minimum withdrawal: RM50 per request.
• Standard withdrawal: Processed within 15 minutes for e-wallet methods; 1–3 business days for bank transfers.
• Processing fee: pokeraca99 does not charge any fees for standard deposits or withdrawals.

3.3 Withdrawal Policy

All withdrawals must be made to the same payment method used for the deposit. This is an important security measure to prevent money laundering and protect players. If the original method is no longer available, the player must contact pokeraca99 customer support with appropriate proof to proceed with an alternative withdrawal method.

Pokeraca99 reserves the right to suspend or withhold withdrawals while a security investigation is in progress. In such cases, the player will be notified and the investigation period will not exceed 5 business days unless there are reasonable grounds for an extension.

4 Bonus & Promotions

4.1 General Bonus Terms

All bonuses and promotions offered by pokeraca99 are subject to the specific conditions stated in their respective promotion terms. The general conditions that apply to all bonuses are as follows:

• Each player is eligible to claim each bonus type once only, unless otherwise stated.
• Bonuses are only available to verified accounts that are in active standing.
• Pokeraca99 reserves the right to cancel any bonus at any time if there is evidence of abuse or fraud.
• Bonuses cannot be transferred between accounts or converted directly into cash.
• Where there is any conflict between the terms of a specific promotion and these General Terms, the specific promotion terms shall take precedence.

4.2 Rollover Requirements (Wagering Conditions)

Rollover refers to the total amount you must wager before winnings from bonus funds can be withdrawn. For example, a 5x rollover on an RM100 bonus means you must place bets totalling RM500 before a withdrawal is permitted.

• The standard rollover at pokeraca99 is 5x (deposit + bonus) unless otherwise stated in the promotion terms.
• Bets counted towards the rollover must be placed within the specified period (typically 30 days).
• Not all game types contribute equally toward the rollover – please refer to the promotion terms for the contribution percentage of each game type.
• Bets placed within the same session that result in winnings of more than 50x the stake value may not count toward the rollover.

4.3 Welcome Bonus

The pokeraca99 welcome bonus is a 100% match on your first deposit up to RM500. To claim this bonus, your first deposit must be at least RM50. The rollover for the welcome bonus is 5x (deposit + bonus) within 30 days. Example: deposit RM200, receive a RM200 bonus, total rollover = 5 × RM400 = RM2,000.

5 Betting Rules

5.1 General Betting Rules

All bets placed on pokeraca99 are final once confirmed by the system. Players are solely responsible for ensuring the accuracy of each bet before confirming it. Errors made by players in selecting options, stake amounts or markets will not be compensated by pokeraca99.

• All bets are processed and settled in Malaysian Ringgit (MYR).
• Minimum and maximum bet limits vary by game type and table — please refer to the relevant table information.
• Pokeraca99 reserves the right to reject or void any bet that is deemed suspicious or in breach of the platform's rules.
• Official results declared by the relevant sporting body are final for the purpose of settling Sports Betting wagers.

5.2 Sports Betting – Malaysia Super League, EPL & Others

For Sports Betting, including Malaysia Super League football, English Premier League (EPL), badminton, e-sports and other sports available on pokeraca99:

• Bets are only valid if the match runs for the minimum required duration (typically 90 minutes for football).
• Matches that are postponed, cancelled, or not completed within 24 hours will result in bets being refunded at odds of 1.0.
• For live betting, the odds displayed at the time of placement are the odds that apply to that bet.
• In the event of a disputed result or technical error during a live match, pokeraca99 reserves the right to void and refund the affected bets.

5.3 Live Casino & Table Games

For live casino games including baccarat, roulette, blackjack and other table games on pokeraca99, results announced by the dealer after the betting window closes are final. Any claims arising from technical disruptions or connection issues will be assessed based on the game's video recording.

6 Account Security & Player Responsibilities

6.1 Account Security Responsibilities

You are solely responsible for maintaining the confidentiality of your pokeraca99 account login credentials, including your username and password. pokeraca99 will never ask for your password via email, SMS, or any other communication channel. All activity that occurs under your account is your responsibility, unless you promptly report any unauthorised access to us.

• Use a strong, unique password that is not shared with any other account.
• Do not share your login credentials with anyone, including family members.
• Log out of your account when using a shared device.
• Enable two-factor authentication where available for added protection.
• Contact pokeraca99 immediately if you suspect your account has been accessed without your authorisation.

6.2 Prohibited Actions

The following actions are strictly prohibited on the pokeraca99 platform and may result in serious disciplinary action:

• Using automation software, bots, or any tool that assists in making betting decisions automatically.
• Colluding with other players to cheat the system or manipulate game outcomes.
• Exploiting vulnerabilities or bugs in the platform's software.
• Using illegally obtained funds or engaging in money laundering.
• Submitting false claims or presenting forged documents.

7 Responsible Gaming

Pokeraca99 is fully committed to responsible gambling practices. We believe betting should be an enjoyable form of entertainment — not a source of financial or emotional stress. This section outlines the tools and support we provide to help players stay in control.

7.1 Available Self-Management Tools

• Daily/Weekly/Monthly Deposit Limits: Set a maximum limit on how much you can deposit within a given period.
• Bet Limit: Set a maximum stake limit for each bet you place.
• Loss Limit: Set a maximum loss limit after which your account will be automatically restricted for the relevant period.
• Temporary Account Break: Suspend access to your account for anywhere between 24 hours and 6 months.
• Permanent Account Closure: Permanently close your account if needed.
• Self-Exclusion: Register for self-exclusion if you feel you have a gambling problem.

For more information on responsible gaming and available support resources, please visit the Responsible Gaming us.

8 Account Suspension & Closure

8.1 Account Closure by Player

You may close your pokeraca99 account at any time by contacting our customer support team. Before closure, all active bets will be settled and any remaining balance will be refunded to you via your original payment method, provided all identity verification requirements have been met.

8.2 Suspension or Closure by pokeraca99

Pokeraca99 reserves the right to suspend or close your account, with or without prior notice, on the following grounds:

• Violation of any part of these Terms & Conditions.
• Suspected fraud, money laundering or other illegal activity.
• Internal investigation or regulatory compliance requirements.
• Failure to provide the requested identity verification documents.
• Accounts that have been inactive for more than 12 consecutive months.

9 Intellectual Property Rights

All content, designs, logos, trademarks, software code, graphics, text, and other elements found on the pokeraca99 platform are the exclusive property of pokeraca99 or its licensors. You are not permitted to copy, distribute, modify, publicly display, or exploit any platform content without the express written consent of pokeraca99.

The "pokeraca99" logo and all associated trademarks are the property of pokeraca99. Unauthorised use of these marks constitutes a violation of intellectual property law and may result in legal action.

10 Liability Limits & Disclaimer

Pokeraca99 provides its betting platform on an "as is" and "as available" basis, without any express or implied warranties. To the fullest extent permitted by law, pokeraca99 shall not be liable for:

• Financial losses incurred as a result of betting decisions.
• Service disruptions caused by maintenance, technical issues, or factors beyond our control.
• Losses arising from unauthorized access to your account caused by your own negligence.
• Inaccurate information provided by third parties, including sports data providers.

Pokeraca99's total aggregate liability to any player shall not exceed the net deposit amount made by that player in the 12 months preceding the claim.

11 Amendments to Terms & Conditions

Pokeraca99 reserves the right to amend, modify or update these Terms & Conditions at any time. Members will be notified of any material changes via email or a notice posted on the platform at least 14 days before the changes take effect.

Continued use of the pokeraca99 platform after the effective date of any changes to these terms will be considered acceptance of the amended terms. If you do not agree with the changes, you are entitled to close your account before the effective date without penalty.

The latest version of these Terms & Conditions is always available on this page. The most recent update date is displayed at the top of this document.

12 Governing Law & Dispute Resolution

These Terms & Conditions and the relationship between you and pokeraca99 are governed by applicable law. Any dispute arising from or in connection with these Terms, or the use of the pokeraca99 platform, shall first be resolved through voluntary negotiation between both parties.

12.1 Complaint Procedure

If you have a complaint regarding pokeraca99 services, please follow the procedure below:

1. Contact pokeraca99 customer support via live chat or email at support@pokeraca99.com with full details of your complaint.
2. We will acknowledge receipt of your complaint within 24 hours and provide you with a complaint reference number.
3. We aim to resolve all complaints within 5 business days.
4. If a complaint cannot be resolved within that period, it will be escalated to the senior management team.